Descriptive-informative annotated bibliography

Flanagan, J. C. (1954). The Critical Incident Technique. Psychological Bulletin. American Institute for Research and University of Pittsburgh. 51(4). Retrieved August 28, 2009, from http://www.apa.org/psycinfo/special/cit-article.pdf

Flanagan (1954) defined The Critical Incident Technique (CIT) as “set of procedures for collecting direct observations of human behavior in such a way as to facilitate their potential usefulness in solving problems and developing psychological principles.” (para. 2). These observations are carried out to find solutions to practical problems in order to contribute to the betterment of critical social problems in different fields.
The Psychological Bulletin by the University of Pittsburgh reports a substantial number of studies of critical incidents carried out by different qualified personnel. These studies cover a wide range of social fields and so were the varied methods utilised to interview contributors. The bulletin also reports on data collection, the qualitative analysis and final delivery of a detailed report of each study.